COVID-19 Update



Our stores are reopening and we’re looking forward to safely welcoming you back.


We’re excited to be welcoming you back to our stores in England, Wales, Scotland and Northern Ireland. In line with government guidelines, some local lockdown restrictions may still apply so please check our store locator pages for individual store details and opening hours. The health and wellbeing of our customers and employees remains our top priority, so we’ve been hard at work implementing new measures to help you shop safely. 


Here’s what you need to know about shopping with us right now…



Changes in store

Many of our stores are now ready to welcome you back with revised opening times. We’ll be closely following the government’s guidance on measures to protect the safety of our staff and customers. When you choose to visit us in store, here are a few things to keep in mind:


Socially distanced shopping




We’ve made some alterations to the layout of our stores and queuing areas and added floor markings and signage to help customers stay socially distanced. Please keep 2m apart from others at all times. In line with Government guidance, customers are reminded that face coverings should be worn while shopping in stores in England and Scotland.


Limited numbers of shoppers




We’ll be limiting the number of people in store and ask that you shop alone where possible. Children should be closely supervised to maintain social distancing.

In-store services




Our fitting rooms remain closed to minimize contact. We’re also unable to accept returns or exchanges for online purchases in store right now, but returns from home are free and we have a contactless collection from home service for your safety


Safer payments




We recommend contactless payments and we’ve added screens at till points to help protect you and our staff – e-receipts are also available.


Cleaning & safety measures




As you’d expect, we’ll be carrying out extra cleaning, sanitizing and hygiene measures to keep the whole store as safe as possible and our store teams will be supplied with masks and gloves.



Changes to returns


We will welcome returns for in-store purchases up to 14 days after the store you are visiting reopens. For online orders we encourage customers to continue to use our contactless collection from home returns service where possible.



Questions & queries


To ensure the safety and welfare of our staff we have temporarily closed our Customer Care call centres. In the meantime, our Customer Care team are still available and happy to help with any queries via email. For a quick answer to the most common questions, please see our FAQs.


As the situation changes our plans might too. If they do, we'll let you know. 


Take care, and keep in touch
The Outfit team