COVID-19 Update



Shopping with us in store and online – everything you need to know


We’re here for you 24/7 at with contactless delivery and extended returns

The health and safety of our employees, customers and communities is our priority. We’re continuing to operate online with enhanced safety measures and are working hard to make your shopping experience as smooth as possible.

In line with government guidance and lockdown restrictions, our stores in England are temporarily closed. Local lockdown measures may apply in other areas so please check our store locator pages for individual store details and opening hours.

Of course, we’re still here for you 24/7 online, with free home delivery on orders over £30 and extended returns. We’ve also introduced a range of new contactless delivery and returns options for you to choose from.


Here’s what you need to know about shopping with us right now…



Changes in store


Our stores in England are temporarily closed. For our stores that remain open within the UK, we are closely following government guidance and continuing to operate with enhanced safety measures to protect you and our employees. When you choose to visit us in store, here are a few things to keep in mind:


Socially distanced shopping




We’ve made some alterations to the layout of our stores and queuing areas and added floor markings and signage to help customers stay socially distanced. Please keep 2m apart from others and wear a face covering when you shop with us unless you are exempt. 


Limited numbers of shoppers




We’ll be limiting the number of people in store and ask that you shop alone where possible. Children should be closely supervised to maintain social distancing.

In-store services




Our fitting rooms remain closed to minimise contact. 


Safer payments




We recommend contactless payments and we’ve added screens at till points to help protect you and our staff – e-receipts are also available.


Cleaning & safety measures




As you’d expect, we’ll be carrying out extra cleaning, sanitizing and hygiene measures to keep the whole store as safe as possible and our store teams will be supplied with masks and gloves.



Changes to returns


To make shopping with us a little easier during the festive period, we’ve extended our returns policy. Orders placed from 2 November 2020 can be returned until 31 January 2021. As always, we offer a range of FREE and easy ways to return your items, including contactless collection from your home. 



Questions & queries


To ensure the safety and welfare of our staff we have temporarily closed our Customer Care call centres. In the meantime, our Customer Care team are still available and happy to help with any queries via email. For a quick answer to the most common questions, please see our FAQs.


As the situation changes our plans might too. If they do, we'll let you know. 


Take care, and keep in touch.
The Outfit team