Terms & Conditions
Terms & Conditions
Terms and Conditions
1. For the purposes of these terms and conditions, prize draws and competitions shall
together be referred to as “Promotion(s)”. By entering the Promotion you agree to these
terms and conditions.
2. The Promotion is open to residents of the UK aged 16 or over (unless otherwise stated in
the Promotion Rules) except for employees of the Arcadia Group, their families, agencies or
anyone else associated with the Promotion. If you are under the age of 18, you must obtain
consent from your parent/guardian to enter the Promotion. By entering into the Promotion
you confirm that you have this consent.
3. Please see the Promotion Rules for details on how to enter, the opening date and the
closing date. If a promotion Entries must not be sent in through agents or third parties.
Late, incomplete, illegible or defaced entries will not be accepted. If the method of entry
requires any action on any social media channel, you must be registered on the social
media channel in order to enter the Promotion. If the Promotion is running in-store, the
Promotion will only be open during store opening hours.
4. The number of winners and the basis upon which they shall be chosen is set out in the
Promotion Rules. The winner(s) will be notified by phone, email or private message on
social media (as applicable depending upon the entry method) within a maximum of 7 days
of being chosen. The Promoter’s decision will be final and no correspondence will be
entered into.
5. The number of prizes and the details of the prize(s) is set out in the Promotion Rules.
6. If the prize includes travel the following shall apply (unless stated otherwise in the
Promotion Rules):
a. All travel shall be economy class. All flights shall depart from a London airport of
the Promoter’s choice. Travel to and from the airport will not be included in the
prize.
b. All hotels shall be 4* and all rooms shall be twin rooms on a bed & breakfast basis.
c. The winner(s) (and any travel companion(s)) may be required to provide
appropriate government issued photo identification (such as a valid passport) at the
time of travel, and are solely responsible for determining and obtaining all
necessary travel documents and complying with all other travel requirements. No
changes will be made to travel itinerary or other travel details once any portion of
travel arrangements have been made, except at the Promoter’s sole discretion. The
Promoter is not responsible for changes in schedule or for any expenses incurred as
a consequence of flight cancellation/delay.
d. The winner must bring a credit card for settlement of incidentals not included in
the prize and the winner shall be responsible for all expenses not specified in the
Promotion Rules.
e. If the winner is under 18 years of age, the winner must be accompanied by a
responsible adult for the duration of the prize. In these circumstances, the
accompanying adult will be responsible for all expenses not specified in the
Promotion Rules.
7. If the prize includes a gift card then gift card terms and conditions apply.
8. If your entry to the Promotion is a creative work (including but not limited to a photograph,
quote, poem, drawing, slogan or design) (“Entry”) then:
a. you will retain the rights of ownership in your Entry. However, in consideration of
the Promoter providing the Promotion, you will grant the Promoter a worldwide,
irrevocable, royalty-free licence to use your Entry in any of the Promoter’s
publications, websites, promotional activities and any other materials, for 50 years
from the closing date of the Promotion. To the maximum extent permitted by law,
you hereby agree to waive all, and agree not to assert any, of your moral rights (or
similar rights) wherever in the world arising which relate to your Entry. All material
submitted becomes the sole property of the Promoter and will not be returned.
b. All Entries must be your own work and must not have been published elsewhere or
have won a prize in any other similar promotion. It is your responsibility to ensure
that any Entry does not infringe the intellectual property rights or other rights of
any third party or any laws. You warrant that the Entry is your own work and that
you own the intellectual property rights in it.
9. You must not post violent, nude, partially nude, discriminatory, unlawful, infringing,
hateful, pornographic, sexually suggestive or other inappropriate (at Promoter’s sole
discretion) pictures on any social media platform or website. Promoter may, but has no
obligation to, remove pictures that Promoter determines in its sole discretion violates these
Terms and Conditions.
10. Unless otherwise stated in the Promotion Rules, the prize must be claimed within 7 days of
the winner being notified. If the winner fails to claim their prize within this time period
then the Promoter reserves the right to award the prize to an alternative winner.
11. The prize is non-transferable, non-refundable and non-negotiable. There is no cash
alternative. The Promoter reserves the right to substitute the prize (or any part thereof)
for one of its choosing which has a value the same or greater than the original prize in the
event of circumstances outside of its control.
12. By entering this Promotion, and consenting at the point of entry, you agree that your
details, including but not limited to your email address, may be used to keep you informed
about the Promoter’s promotions, products and news and will be used in accordance with
the Promoter’s privacy policy. The Promoter complies with the standard procedures laid
down in the Data Protection Act 1998 (and any amendment or re-enactment thereof) to
ensure that the personal information you give us is kept secure and processed fairly and
lawfully. The Promoter will not share your information with third parties for their
marketing purposes unless you have given permission for the Promoter to do so. For further
details please see the Promoter’s privacy policy available on its website.
13. By entering the Promotion the winner(s) agrees to participate in such promotional activity
as the Promoter may require.
14. In no circumstances is a Promotion in any way sponsored, endorsed, administered by or
associated with Twitter, Facebook, Instagram, Pinterest or any other social media channel.
15. The first name, surname and county of the winner(s) will be available for 28 days after the
closing date and can be requested by sending a stamped addressed envelope to the
Promoter at the address below and using the name of the Promotion as set out in the
Promotion Rules as a reference.
16. The Promoter reserves the right to (i) cancel this Promotion, (ii) cancel or refuse any
individual’s entry, and (iii) amend these terms and conditions (and will use reasonable
endeavours to notify changes to entrants and potential entrants). These terms and
conditions shall be governed by English law and the English courts shall have exclusive
jurisdiction in the event of a dispute.
17. Promoter: Outfit Retail Limited. Company no. 4251395. Registered office address:
Colegrave House, 70 Berners Street, London, W1T 3NL.
Student Discount
Student discount may apply, see individual brands online terms and conditions or ask in OUTFIT stores for details
Returns
Bring your receipt to any one of our stores (excluding those in department stores) with your unworn purchase within 1 Month and we will exchange or refund it via the original method of payment *(excludes gift receipts).
*Purchases with a gift receipt will be exchanged for the price that was paid or refunded to a gift card. If you do not keep your receipt, we will exchange your unworn purchase for an alternative product at the current selling price. For combination purchases (e.g buy one get one free or get the lowest priced item free), you must return any ‘free’ items or vouchers back for us to process a refund.
We do not offer refunds or exchanges on pierced jewellery or cosmetics or where otherwise stated in store, unless faulty. We are pleased to offer this in addition to your statutory rights.
General
When you place an order on our website we will email you an acknowledgement. Our acceptance of your order does not take place until dispatch of the order, at which point the purchase contract will be made and you will be charged. If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time. Gift cards are subject to availability. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our website. Prices are subject to change without notice. Prices are inclusive of VAT (where applicable). Copyright © Outfit Retail Limited
European Online Dispute Resolution for Online Purchases -
The EU Commission provides an online dispute resolution platform ("ODR Platform") for disputes regarding items bought online. YOU can find the ODR Platform on http://ec.europa.eu/consumers/odr/.
Outfit Mastercard Vouchers
Promoter: Outfit Retail Limited, Registered office: Colegrave House, 70 Berners Street, London, W1T 3NL. Registered in England and Wales. Registered No. 4251395. 7.
Up to £500 credit to spend immediately is subject to acceptance. Additional cardholders must be aged 18 and over. They will share your account and credit limit. You’ll be responsible for all use of the Card by the additional cardholder and you’ll have one record of all transactions made on the Card.
20% off terms and conditions:
1. This voucher can only be used when you spend in one transaction in any Outfit store. Vouchers will expire 6 months from application as specified in the box below. This voucher must be used by the expiry date written on the voucher. If there is no expiry date the voucher must be used by 31st December 2012. 2. This voucher can only be used when you pay for your purchases in full using your valid Outfit Card. 3. This voucher cannot be used for purchases on the internet. 4. 20% will be deducted at the till after any relevant discount is applied. 5. This voucher cannot be used in conjunction with any other offerincluding discount events, Outfit staff discount or for payment of any outstanding balance on an Outfit Card Account or for purchases of Gift Vouchers and Gift Cards. 6. Only one voucher can be used per transaction and a voucher can only be used once. This voucher must be handed in on redemption. 7. This voucher has no cash value. No change will be given where the cost of the purchases is less than the value of this voucher. 8. Only original vouchers can be accepted. Photocopied, forged or defaced vouchers will not be accepted. 9. Voucher may not be used to buy sale goods or concession merchandise. 10. Employees of Outfit or Santander Cards UK Limited and their families are not eligible for this promotion.
2. 15% off terms and conditions:
1. This voucher can only be used when you spend in one transaction in any Outfit store. Vouchers will expire 6 months from application as specified in the box below. This voucher must be used by the expiry date written on the voucher. If there is no expiry date the voucher must be used by 31st December 2012. 2. This voucher can only be used when you pay for your purchases in full using your valid Outfit Card. 3. This voucher cannot be used for purchases on the internet. 4. 15% will be deducted at the till after any relevant discount is applied. 5. This voucher cannot be used in conjunction with any other offer including discount events, Outfit staff discount or for payment of any outstanding balance on an Outfit Card Account or for purchases of Gift Vouchers and Gift Cards. 6. Only one voucher can be used per transaction and a voucher can only be used once. This voucher must be handed in on redemption. 7. This voucher has no cash value. No change will be given where the cost of the purchases is less than the value of this voucher. 8. Only original vouchers can be accepted. Photocopied, forged or defaced vouchers will not be accepted. 9. Voucher may not be used to buy sale goods or concession merchandise. 10. Employees of Outfit or Santander Cards UK Limited and their families are not eligible for this promotion
3. £5 off when you spend £40 terms and conditions:
1. This voucher can only be used when you spend £40 or more in one transaction in any Outfit store. Vouchers will expire 6 months from application as specified in the box below. This voucher must be used by the expiry date written on the voucher. If there is no expiry date the voucher must be used by 31st December 2012. 2. This voucher can only be used when you pay for your purchases in full using your valid Outfit Card. 3. This voucher cannot be used for purchases on the internet. 4. £5 will be deducted at the till after any relevant discount is applied. 5. This voucher cannot be used in conjunction with any other offer including discount events, Outfit staff discount or for payment of any outstanding balance on an Outfit Card Account or for purchases of Gift Vouchers and Gift Cards. 6. Only one voucher can be used per transaction and a voucher can only be used once. This voucher must be handed in on redemption. 7. This voucher has no cash value. No change will be given where the cost of the purchases is less than the value of this voucher. 8. Only original vouchers can be accepted. Photocopied, forged or defaced vouchers will not be accepted. 9. Voucher may not be used to buy sale goods or concession merchandise. 10. Employees of Outfit or Santander Cards UK Limited and their families are not eligible for this promotion. Promoter: Outfit Retail Limited, Registered office: Colegrave House, 70 Berners Street, London, WIT 3NL. Registered in England and Wales. Registered No. 4251395.
4. £10 off when you spend £50 terms and conditions:
1. This voucher can only be used when you spend £50 or more in one transaction in any Outfit store. Vouchers will expire 6 months from application as specified in the box below. This voucher must be used by the expiry date written on the voucher. If there is no expiry date the voucher must be used by 31st December 2012. 2. This voucher can only be used when you pay for your purchases in full using your valid Outfit Card. 3. This voucher cannot be used for purchases on the internet. 4. £10 will be deducted at the till after any relevant discount is applied. 5. This voucher cannot be used in conjunction with any other offer including discount events, Outfit staff discount or for payment of any outstanding balance on an Outfit Card Account or for purchases of Gift Vouchers and Gift Cards. 6. Only one voucher can be used per transaction and a voucher can only be used once. This voucher must be handed in on redemption. 7. This voucher has no cash value. No change will be given where the cost of the purchases is less than the value of this voucher. 8. Only original vouchers can be accepted. Photocopied, forged or defaced vouchers will not be accepted. 9. Voucher may not be used to buy sale goods or concession merchandise. 10. Employees of Outfit or Santander Cards UK Limited and their families are not eligible for this promotion.
5. 20% off all jewellery terms and conditions:
1. This voucher can only be used when you purchase jewellery in one transaction in any Outfit store. Vouchers will expire 6 months from application as specified in the box below. This voucher must be used by the expiry date written on the voucher. If there is no expiry date the voucher must be used by 31st December 2012. 2. This voucher can only be used when you pay for your purchases in full using your valid Outfit Card. 3. This voucher cannot be used for purchases on the internet. 4. 20% will be deducted at the till after any relevant discount is applied. 5. This voucher cannot be used in conjunction with any other offer including discount events, Outfit staff discount or for payment of any outstanding balance on an Outfit Card Account or for purchases of Gift Vouchers and Gift Cards. 6. Only one voucher can be used per transaction and a voucher can only be used once. This voucher must be handed in on redemption. 7. This voucher has no cash value. No change will be given where the cost of the purchases is less than the value of this voucher. 8. Only original vouchers can be accepted. Photocopied, forged or defaced vouchers will not be accepted. 9. Voucher may not be used to buy sale goods or concession merchandise. 10. Employees of Outfit or Santander Cards UK Limited and their families are not eligible for this promotion.
10% off footwear terms and conditions:
1. This voucher can only be used when you purchase footwear in one transaction at any Outfit store. Vouchers will expire 6 months from application as specified in the box below. This voucher must be used by the expiry date written on the voucher. If there is no expiry date the voucher must be used by 31st December 2012. 2. This voucher can only be used when you pay for your purchases in full using your valid Outfit Card. 3. This voucher cannot be used for purchases via the internet. 4. 10% will be deducted at the till after any relevant discount is applied. 5. This voucher cannot be used in conjunction with any other offer including discount events, Outfit staff discount or for payment of any outstanding balance on an Outfit Card Account or for the purchase of Gift Vouchers and Gift Cards. 6. Only one voucher can be used per transaction and a voucher can only be used once. This voucher must be handed in on redemption. 7. This voucher has no cash value. No change will be given where the cost of the purchase is less than the value of this voucher. 8. Only original vouchers will be accepted. Photocopied, forged or defaced vouchers will not be accepted. 9. Voucher may not be used to buy sale goods or concession merchandise. 10. Employees of Outfit or Santander Cards UK Limited and their families are not eligible for this promotion.
Terms and Conditions
1. For the purposes of these terms and conditions, prize draws and competitions shall
together be referred to as “Promotion(s)”. By entering the Promotion you agree to these
terms and conditions.
2. The Promotion is open to residents of the UK aged 16 or over (unless otherwise stated in
the Promotion Rules) except for employees of the Arcadia Group, their families, agencies or
anyone else associated with the Promotion. If you are under the age of 18, you must obtain
consent from your parent/guardian to enter the Promotion. By entering into the Promotion
you confirm that you have this consent.
3. Please see the Promotion Rules for details on how to enter, the opening date and the
closing date. If a promotion Entries must not be sent in through agents or third parties.
Late, incomplete, illegible or defaced entries will not be accepted. If the method of entry
requires any action on any social media channel, you must be registered on the social
media channel in order to enter the Promotion. If the Promotion is running in-store, the
Promotion will only be open during store opening hours.
4. The number of winners and the basis upon which they shall be chosen is set out in the
Promotion Rules. The winner(s) will be notified by phone, email or private message on
social media (as applicable depending upon the entry method) within a maximum of 7 days
of being chosen. The Promoter’s decision will be final and no correspondence will be
entered into.
5. The number of prizes and the details of the prize(s) is set out in the Promotion Rules.
6. If the prize includes travel the following shall apply (unless stated otherwise in the
Promotion Rules):
a. All travel shall be economy class. All flights shall depart from a London airport of
the Promoter’s choice. Travel to and from the airport will not be included in the
prize.
b. All hotels shall be 4* and all rooms shall be twin rooms on a bed & breakfast basis.
c. The winner(s) (and any travel companion(s)) may be required to provide
appropriate government issued photo identification (such as a valid passport) at the
time of travel, and are solely responsible for determining and obtaining all
necessary travel documents and complying with all other travel requirements. No
changes will be made to travel itinerary or other travel details once any portion of
travel arrangements have been made, except at the Promoter’s sole discretion. The
Promoter is not responsible for changes in schedule or for any expenses incurred as
a consequence of flight cancellation/delay.
d. The winner must bring a credit card for settlement of incidentals not included in
the prize and the winner shall be responsible for all expenses not specified in the
Promotion Rules.
e. If the winner is under 18 years of age, the winner must be accompanied by a
responsible adult for the duration of the prize. In these circumstances, the
accompanying adult will be responsible for all expenses not specified in the
Promotion Rules.
7. If the prize includes a gift card then gift card terms and conditions apply.
8. If your entry to the Promotion is a creative work (including but not limited to a photograph,
quote, poem, drawing, slogan or design) (“Entry”) then:
a. you will retain the rights of ownership in your Entry. However, in consideration of
the Promoter providing the Promotion, you will grant the Promoter a worldwide,
irrevocable, royalty-free licence to use your Entry in any of the Promoter’s
publications, websites, promotional activities and any other materials, for 50 years
from the closing date of the Promotion. To the maximum extent permitted by law,
you hereby agree to waive all, and agree not to assert any, of your moral rights (or
similar rights) wherever in the world arising which relate to your Entry. All material
submitted becomes the sole property of the Promoter and will not be returned.
b. All Entries must be your own work and must not have been published elsewhere or
have won a prize in any other similar promotion. It is your responsibility to ensure
that any Entry does not infringe the intellectual property rights or other rights of
any third party or any laws. You warrant that the Entry is your own work and that
you own the intellectual property rights in it.
9. You must not post violent, nude, partially nude, discriminatory, unlawful, infringing,
hateful, pornographic, sexually suggestive or other inappropriate (at Promoter’s sole
discretion) pictures on any social media platform or website. Promoter may, but has no
obligation to, remove pictures that Promoter determines in its sole discretion violates these
Terms and Conditions.
10. Unless otherwise stated in the Promotion Rules, the prize must be claimed within 7 days of
the winner being notified. If the winner fails to claim their prize within this time period
then the Promoter reserves the right to award the prize to an alternative winner.
11. The prize is non-transferable, non-refundable and non-negotiable. There is no cash
alternative. The Promoter reserves the right to substitute the prize (or any part thereof)
for one of its choosing which has a value the same or greater than the original prize in the
event of circumstances outside of its control.
12. By entering this Promotion, and consenting at the point of entry, you agree that your
details, including but not limited to your email address, may be used to keep you informed
about the Promoter’s promotions, products and news and will be used in accordance with
the Promoter’s privacy policy. The Promoter complies with the standard procedures laid
down in the Data Protection Act 1998 (and any amendment or re-enactment thereof) to
ensure that the personal information you give us is kept secure and processed fairly and
lawfully. The Promoter will not share your information with third parties for their
marketing purposes unless you have given permission for the Promoter to do so. For further
details please see the Promoter’s privacy policy available on its website.
13. By entering the Promotion the winner(s) agrees to participate in such promotional activity
as the Promoter may require.
14. In no circumstances is a Promotion in any way sponsored, endorsed, administered by or
associated with Twitter, Facebook, Instagram, Pinterest or any other social media channel.
15. The first name, surname and county of the winner(s) will be available for 28 days after the
closing date and can be requested by sending a stamped addressed envelope to the
Promoter at the address below and using the name of the Promotion as set out in the
Promotion Rules as a reference.
16. The Promoter reserves the right to (i) cancel this Promotion, (ii) cancel or refuse any
individual’s entry, and (iii) amend these terms and conditions (and will use reasonable
endeavours to notify changes to entrants and potential entrants). These terms and
conditions shall be governed by English law and the English courts shall have exclusive
jurisdiction in the event of a dispute.
17. Promoter: Outfit Retail Limited. Company no. 4251395. Registered office address:
Colegrave House, 70 Berners Street, London, W1T 3NL.
Outfit Mastercard Loyalty Terms and Conditions
Loyalty Scheme
- These rules govern the Outfit Mastercard Loyalty Rewards Voucher Scheme (“the Scheme”), which is provided by Arcadia Group Limited (us/we/our) and operated by NewDay Cards Ltd. They form a contract between you, a Customer who holds an Outfit MasterCard and us.
- We reserve the right to withdraw or vary the terms and conditions of the Scheme, including the rate at which you may earn loyalty points, at any time by giving you reasonable notice, which shall normally be given not less than 30 days before any variation comes into force or the Scheme is withdrawn, but which may take effect immediately in the event that action is necessary to ensure compliance with any legal or regulatory obligations or in the event of circumstances beyond our reasonable control. If the scheme is withdrawn, or if the agreement between NewDay Ltd and ourselves for the provision of Outfit MasterCard is terminated, Reward Vouchers will only be issued to you if, at the time of withdrawal, you have earned 500 points or more.
- The scheme is automatically available when you are issued with an Outfit Mastercard under an Agreement with NewDay Ltd (an “Account Agreement”).Purchases made by additional cardholders will be included for the purposes of calculating the total amount of points earned but Reward Vouchers will only be sent to the principal cardholder.
- These Terms and Conditions do not form part of your Account Agreement to which separate Terms and Conditions apply. For the avoidance of doubt neither NewDay Ltd, NewDay Cards Ltd nor any other member of the NewDay Group have any financial or other liability to you or any Customer in respect of the Scheme.
Points
- Each £1 spent on a valid Outfit Mastercard in participating Arcadia solus stores: Burton, Dorothy Perkins, Evans, Miss Selfridge, Outfit, Topshop, Topman and Wallis stores in the UK (and at their websites) will earn 2 points. At least £1 must be spent in a single transaction to qualify to earn points. The amount of any purchase above £1 will be rounded down to the nearest pound.
- Each £1 spent on a valid Outfit Mastercard in other retail outlets (including but not limited to Arcadia concessions in other retail outlets) will earn 1 point. At least £1 must be spent in a single transaction to qualify for points. The amount of any purchase above £1 will be rounded down to the nearest one pound.
- For the purposes of the Scheme, participating stores are all Arcadia solus stores in the United Kingdom, Isle of Man and the Channel Islands (including other stores as notified from time to time) and do not include stores in Eire or elsewhere. Purchases using an Outfit Mastercard outside the United Kingdom, Isle of Man and the Channel Islands will earn at a rate of 1 point for every £1 spend after the relevant currency conversion has been applied.
- Where the value of goods or services purchased using an Outfit Mastercard is refunded, points will be deducted at the rate at which they were earned.
- Your Outfit Mastercard statement will show your total points earned over the period to which the statement relates. You can also view your Outfit Mastercard points balance online. To do so, you will need to register for this service. To create an online account, visit https://servicing.newday.co.uk/Outfit/register and follow the instructions.
- Points will not be awarded for the purchase of Arcadia gift vouchers, gift cards, the payment of any outstanding balances on an Arcadia store card or Mastercard account or in respect of delivery charges associated with a transaction.
- Cash transactions, including cash advances and quasi-cash transactions and Balance Transfers (as defined in your Account Agreement) will not earn points under the Scheme.
- Points are valid for a maximum of 12 months from the date of the relevant transaction at which time they will expire. If you qualify for vouchers during a Redemption Month, your oldest points will be redeemed first. Any expired points will not count towards your vouchers and will not be reinstated.
- We may from time to time offer bonus points or increase the number of points you earn on specified transactions or locations. Bonus offers may be withdrawn at any time. Bonus points may take up to 3 months to be shown on your statement.
- Points shall become invalid when the account under your Account Agreement is closed and may not be subsequently redeemed.
Reward Vouchers
- Reward Vouchers will be issued on a quarterly basis (normally February, May, August, and November (each a “Redemption Month”)) in conjunction with your Outfit Mastercard statement, unless we are prevented from sending them due to circumstances beyond our reasonable control. Reward Vouchers are subject to these conditions and to the conditions stated on the Rewards Voucher.
- Vouchers are issued when you have earned at least 500 points (£5) and for every additional 100 points (£1) thereafter. Any remaining points will at our discretion be carried forward and count towards any future Reward Vouchers.
- Reward Vouchers may only be redeemed at participating Outfit solus stores, (excluding online purchases) and must be handed over at the point of sale.
- Once issued, Reward Vouchers will expire on the expiry date shown on the voucher. Expired Reward Vouchers are not valid and will not be replaced, nor will points to which they relate be re-instated.
- Only original Reward Vouchers will be accepted. Damaged or defaced or photocopied Reward Vouchers will not be accepted.
- Reward Vouchers cannot be used in conjunction with any other discount, promotion or offer including any Promotional Offers or Buy Now Pay Later Transactions as defined and referred to in your Account Agreement, or in connection with payments under your Account Agreement, or to purchase Outfit Gift Vouchers and Gift Cards, to obtain cash advances at Outfit tills or in respect of delivery charges associated with a transaction. No cash alternative will be given.
- We may refuse to redeem Reward Vouchers and/or authorise the issue of points if, in our reasonable opinion we consider that the loyalty scheme is being misused, or, if you are in breach of any of the terms of the Account Agreement.
- Outfit vouchers may not be able to be used in conjunction with certain other offers or promotions (including any Special Transactions, Buy Now Pay Later Transactions or Optional Interest Transactions, or Low Interest Option Transactions as referred to in your Account Agreement), or in connection with payments under the Account Agreement, unless stated otherwise.
- We cannot be held responsible for any lost or stolen Reward Vouchers.
General
- This agreement is governed by the law of England and Wales which will also govern the relationship between us and you before the conclusion of this agreement. The courts of England and Wales have non-exclusive jurisdiction for any related disputes. We will only communicate with you in English.
- If we do not strictly apply our rights under this agreement at any time, this will not prevent us from doing so later.
ABA Prize Draw Rules
THE SPONSOR
- The prize draw sponsor (hereinafter referred to as the Sponsor) is:United Kingdom
- PRIZE DRAW PERIOD
- ABA Market Research Limited (company number: 04404540) Hart House, 6 London Road St Albans AL1 1NG
- The Prize Draw Period can be found on the email invite and/or on the opening page of the survey
- All entries must be received before the closing date to be eligible for the prize draw.
THE SURVEY
- The prize draw applies solely to the Arcadia Group (Burton, Dorothy Perkins, Evans, Miss Selfridge, Outfit, Topman, Topshop and Wallis) panel survey (hereinafter referred to as the Survey).
- This can be accessed by clicking a link in an invitation email.
ELIGIBILITY
- The prize draw is open to legal residents of the United Kingdom, Republic of Ireland, USA, Germany and Netherlands aged 16 and over.
- You are not eligible to enter the prize draw if:
-
- During the Prize Draw Period you are an employee of the Arcadia Group; or
- During the Prize Draw Period you are (or you live with) or your immediate family member (parent, child, sibling and spouse of any of the foregoing) is an employee or representative of ABA Market Research Limited or any of their subsidiaries, licensees or affiliates.
HOW TO ENTER
- Entry is by survey completion or mail - no purchase is necessary.
- Entry is dependent on full completion of the Survey and submission of your contact details within the Prize Draw Period.
- Entrants must opt in to enter the prize draw by entering their email address at the correct screen.
- The entrant must comply with any and all rules and regulations as outlined on the survey invitation (e.g. time restrictions to complete the survey) and opt in to enter the prize draw.
- To enter by mail, with no purchase necessary, please hand-write the following sentence “Please enter me in the customer satisfaction survey prize draw” on a sheet of paper on which you have hand-printed your first name, last name, home telephone number, full address (no PO Boxes accepted), email address and mail it to:
c/o Arcadia Panel Surveys Research Prize Draw Entry ABA Market Research Limited Hart House, 6 London Road St Albans AL1 1NG United Kingdom
- Each survey completed and mail-in entry shall receive one (1) entry to the draw. Each person, unique e-mail address, phone number or mail-in request is restricted to a maximum of one (1) survey completion or mail-in entry into the prize draw in each Prize Draw Period.
- Completion of any other survey administered by the Sponsor will not result in entry to this prize draw.
THE PRIZE
- There is one Prize to be won (the Prize) in each Prize Draw Period, and this will be dependent on the country the Winner resides in:
-
- £50 for a UK winner, or
- €70 for a Republic of Ireland, Germany or Netherlands winner, or
- US$70 for a USA winner.
- The Prize will be awarded to the Winner and paid in the form of a cheque within 6 weeks of confirmation of acceptance of the Prize.
- The Prize is not transferable and must be accepted as awarded. All taxes are the responsibility of the Winner.
THE DRAW
- The Sponsor is responsible for administering the Prize Draw.
- There will be one Winner who will be chosen by random draw from the valid entries within ten business days of the end of the Prize Draw Period. The draw will be supervised by an independent person.
- The Winner will be contacted by email within 10 business days of the draw and must confirm their full name and address to accept the Prize.
- By accepting the prize, the Winner gives the Sponsor permission to publish their details on written request, in the format; first initial, surname, county (e.g. J Smith, Hertfordshire) up to 6 months after accepting.
- If the Winner does not comply with the prize draw rules or is unable to respond within 14 days of being contacted, that Winner will be disqualified and no alternate winner will be selected.
LIABILITY
- Neither the Sponsor nor Arcadia Group is responsible for late, lost, misdirected, mechanically reproduced, misdelivered, incomplete, illegible, or unintelligible entries, messages or post; unavailable network connections; failed, incomplete, garbled, or delayed computer transmission; on line failures; hardware software or other technical malfunctions or disturbances; or any other communications failures or circumstances affecting, disrupting or corrupting the prize draw in any manner including without limitation, receipt of entries, entrants' ability to participate in the prize draw, winner notification, or winner response to notification.
- The Sponsor reserves the right to hold void, suspend or cancel the promotion at any time where it is reasonable to do so.
- The Sponsor reserves the right (at its sole discretion) to disqualify any individual it finds to be attempting to undermine the entry process, the website, and/or the legitimate operation of the promotion; or otherwise fails to comply with these prize draw rules.
- Neither the Sponsor nor Arcadia Group is responsible for any damage to an entrant's computer or electronic equipment occasioned by participation in the prize draw or downloading of any information necessary to participate in the prize draw.
- By entering, entrants agree to abide by these rules and all decisions of the Sponsor will be final and binding on all entrants.
PERSONAL INFORMATION
- In the course of operating the prize draw, the Sponsor will receive and process personal information about entrants in order to administer and operate the prize draw as described in these rules. Further information on how the Sponsor uses personal information can be found in the Privacy Policy.
